Customer acquisition programs
• Product specific strategic planning for end user engagement
Market Analysis and Marketing support
• Niche market exposure to:
– Women-owned businesses
– Airport concessionaires
– Trade associations
• Fortune 1000 corporate travel departments
• Fortune 1000 supplier diversity programs
Training
• Customized training process and procedures development
• Customer service training for staff:
– Enrollment center personnel
– Verification lane agents
– Marketing staff
• Biometric identification technology implementation
• “Train the Trainer” leadership and employee effectiveness curricula
Project management
• Ongoing needs analysis and review
• Hiring of staff and leased employees
• Scheduling of training and supervision
• RFP timeline tracking and responses
• Vendor supervision and coordination
• Advise on areas concerning Human Resource Management
Fly Fast, LLC provides customer acquisition, niche marketing, product placement, training
and other services within the airport and travel industries. The experience of founders
Leslie Saunders (with 25 years experience in the airport industry), Susan Phillips Bari
(with 20 years as an advocate and leader in the women’s business community) and Tom
Christopoul (formerly a senior executive of Cendant Corporation) are aggregated to bring clients connections, capabilities and relationships forged during their more than 50 years
of combined experience. Fly Fast has offices in New York City, Tampa (Lutz) and Fort
Lauderdale. Among its target programs is registered traveler and in October, 2007, Fly Fast
was notified by John Martinez, Director, Registered Traveler and Aviation Credentialing, that
the Transportation Security Administration (TSA) had completed its initial financial viability
and security assessment of Fly Fast. Martinez reported that Fly Fast has met the minimum
requirements to provide services to sponsoring entities for registered traveler programs.
Fly Fast is one of only five companies to receive this designation from TSA.
